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What exactly is Diji, and what was it designed for?

Diji is a digital assistant service that enhances the physical sample books of textile manufacturers and wholesalers with smart QR codes. Rather than following a conventional ordering model, it operates on a “like, share, and request” principle.

Can I use Diji entirely digitally without physical sample books?

No. A Diji QR code is never intended to exist independently of a physical sample book. Diji preserves the tactile experience of touching fabric and using a physical sample book, ensuring that the connection between the digital world and the fabric itself is never lost.

How do customers proceed while examining a physical sample book?

While touching the fabric and experiencing its texture in the physical sample book, customers scan the smart QR code with their phones to access detailed product information and begin the “like, share, and request” journey.

Does Diji display stock or warehouse quantities?

No. Diji does not operate as warehouse software or an ERP system and does not display real-time stock quantities. Instead, it provides assistant services focused on the product’s production capacity.

Can I see which fabrics my customers view or search for?

Yes. Diji’s advanced analytics allow you to track which QR codes are scanned by particular customers or regions, identify the products attracting the most interest, and monitor trends through your management panel.

Can pricing and discount rates be customized for individual customers?

Yes. Because B2B commerce often involves different terms for different customers, Diji can support customer- or group-specific commercial conditions and pricing structures.

How are my platform data and customer information protected?

Diji uses modern, industry-standard cloud security protocols. Your data is stored securely on encrypted servers, backed up regularly, and handled with appropriate protection for commercial confidentiality.

How long does it take to integrate a new collection into the system and sample books?

Thanks to bulk data import features and an efficient QR code generation infrastructure, new collections can be defined in the system and matched with your sample books within minutes.

Do I need complex technical infrastructure to start using Diji?

No additional servers or complex hardware installations are required. Because Diji is a cloud-based assistant service, you can start using it immediately through a web browser.

Can Diji help me measure the performance of my sales and marketing team?

Yes. Through the analytics panel, you can monitor which sample books and QR codes receive the most likes, shares, and requests.

Is Diji an e-commerce or direct-ordering website?

No. Diji is not an e-commerce site or a standard ordering platform. Instead of a conventional cart-and-payment model, it is a request and sharing assistant that connects the physical fabric experience with the digital environment.

Does Diji aim to replace or diminish the role of marketing teams?

Absolutely not. Diji fully recognizes the importance of B2B relationships and human interaction. It is designed as a powerful tool that supports and strengthens sales and marketing teams.

Do customers need to download an additional app to use Diji?

Absolutely not. Diji is entirely web-based. Customers can scan the QR code on a sample book with their phone camera and access the system directly without downloading an app.

Can Diji integrate with my ERP or existing software?

Although Diji is not an ERP system itself, it can be integrated with your existing ERP or accounting software when required.

How does the “like, share, and request” model work in practice?

Customers scan the QR code on a sample book to explore a fabric, add products they like to a collection, or share them with their team. They can then use the “request” button to send sample or production requests directly to you.

How are sample or information requests managed through the system?

After examining the physical sample book, customers can quickly submit a request through the QR-powered digital assistant. The request is delivered immediately to your operations team, helping the process move forward in an organized manner.

Does Diji support multiple languages and currencies for international customers?

Yes. Diji’s advanced language capabilities can be configured flexibly according to regional requirements. The platform can be adapted to the local languages and usage habits of your target markets, enabling international customers to use it in their own language and within a region-appropriate experience.

What happens after a customer submits a request?

When a customer submits a request, its details are delivered to your management panel and the customer is notified. Instead of a conventional ordering mechanism, Diji coordinates a flexible request-management process.

What happens when we need technical support or assistance?

Our specialist technical support team is available through live support and communication channels to assist you with using the system and operating the assistant service.

What is the first step to start working with Diji?

To plan a digital infrastructure suited to your sample-book structure and experience the assistant service, you can submit a request through our website or contact us directly.